FAQs – Where I'm From

Frequently Asked Questions

Do you have a physical store?

Yes! We have several storefronts across Ohio. Check out our [Locations Page](/content/pages/store-locator "Store Locator"/index.html) for the full list, plus more information on our current partnerships.
Where is your headquarters?

We’re proudly based in Columbus, Ohio. Interested in learning more? Visit our [About Us page](/content/pages/about-us "About Us"/index.html).

How long will it take to receive my order?

We do our best to process and ship orders as quickly as possible. For most orders, allow 3-7 business days for delivery. Shipping times for most Ohio addresses are 2-4 business days. Some areas of the country can take up to 10 days for delivery.
What are your shipping rates?
- Standard shipping: $6.95 flat rate
- Glassware: Additional $4.95 handling fee to ensure glassware arrives in one piece!
- West Coast zip codes: Additional $1.00 fee may apply
- Orders over $75: Free standard shipping
Do you offer international shipping?

Currently, we only ship within the United States. We hope to expand our reach in the future to better serve our international community.

Do you manufacture your own apparel?

Absolutely! At Where I’m From, every piece of apparel is custom made from the ground up. We oversee the entire process—from choosing the fabric and perfecting the fit, to adding the final touches like graphics and embroidery. That hands-on approach is what makes our gear high-quality, one-of-a-kind, and true to our roots.
How should I care for my apparel?

To keep your garments looking and feeling great, we recommend:
- Wash in cold water
- Tumble dry on low heat

Can I use more than one coupon code?

At this time, only one coupon code can be applied per order. We’re unable to combine multiple codes in a single transaction.
What forms of payment do you accept?

We currently accept Visa, MasterCard, AMEX, Discover, Shop Pay, Apple Pay, Google Pay and Paypal.
What is your return policy?

We offer FREE return and exchanges. Please visit our [Returns & Exchanges](/content/pages/returns-exchanges "Returns & Exchanges"/index.html) page for step-by-step instructions and additional information.

Have a question or need support?

We’re here to help!
- Email us at info@whereimfrom.com - we will respond within 1 business day.
- Or [chat with us](/content/pages/faq#gorgias-chat "#gorgias-chat"/index.html) now
Interested in selling Where I’m From?

We offer wholesale pricing and consignment options for retail partners. To get started, email us at info@whereimfrom.com